Do you ship to my country?
We welcome orders from almost all countries, as long as USPS and/or UPS currently ships there. Currently, we are not shipping to Burma/Myanmar, Russia, Ukraine, North Korea, Lebanon, Iran, or Vietnam. We cannot ship a UPS order to a PO Box address.
How much is my shipping?
We ship all of our packages via USPS or UPS. Simply add the items you want into your cart, and you’ll be given shipping options and prices at checkout. All of our shipping rates vary, by items purchased and weight, and will depend on your country. Not all methods are available in all countries.
When will my order ship?
We aim to have your order out by the same or the next business day. In times of very high volume it may take up to 2-3 days.
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
- UPS International Priority: Usually arrives in 1-2 business days. Full tracking.
- UPS International Economy: Usually arrives in 2-5 business days. Full tracking.
- USPS First-Class International Mail: Usually arrives within 2-8 weeks, with limited to no tracking.
- USPS Priority International Mail: Usually arrives within 1-3 weeks. Limited tracking.
- USPS Express International Mail: Usually arrives within 1 week depending on customs clearance. Full tracking.
Do you offer currency conversion?
Not at this time. All prices are displayed in US dollars. It is up to you to calculate the exchange rate if you are paying with a different currency.
Do I have to pay duties/customs?
Laws vary by country, so it depends on your country’s regulations. You are responsible for paying any customs fees upon receipt. We are not responsible for any customs fees charged.
Whoever receives the package is responsible for paying any applicable duties or taxes on the received products, even if it is being shipped as a gift. All contents will be stated on the outside of the package as part of the customs form.
If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. We will reach out to you if your package is returned to us.
Mistake! I gave you an incorrect shipping address!
Please email us at firstname.lastname@example.org immediately if you realize that you gave us the wrong shipping address — if it hasn’t shipped yet, we should be able to correct it before it goes out the door.
If your package has already shipped and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order, we’ll refund you for the products minus the original shipping charges. We’ll reach out to you to coordinate your options before reshipping.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.
Help, I think my package got lost!
While most international packages show up within a week or two, we have seen some take as long as six to eight weeks if they get stuck in customs.
First, check with your country’s local customs office. In many countries, you can give them your tracking/package number and they can tell you if it’s in their system or not. If not, please let us know and we’ll do our best to track it down. However, if you elected the USPS First-Class mail option, unfortunately there is NO tracking that can be done. USPS will not be able to tell us where your package is. This is part of the trade off of the economical price.
If it’s been several weeks and your package still hasn’t showed up, we ask that you be patient and wait at least sixty days to see if it arrives (and again, check with your customs office). We can’t process a claim with our shipping insurance for sixty days, so until then, there isn’t much that we can do.